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Legal
Your privacy matters to us. This policy explains how Versali collects, uses, and protects your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Effective Date: January 1, 2025 · Last Updated: March 1, 2026
When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect your name, email address, shipping and billing addresses, phone number, and payment information. Payment details are processed securely through Shopify and are never stored on our servers.
When you visit our website, we automatically collect certain technical information including your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs. This data is collected through Vercel Analytics and helps us improve your shopping experience.
We use essential cookies to operate our website, analytics cookies (Vercel Analytics) to understand site performance, and functional cookies to remember your preferences. You can manage cookie preferences through your browser settings. We do not use third-party advertising trackers.
We use your personal information to process and fulfill your orders, send order confirmations, shipping updates, and handle returns or exchanges.
With your consent, we may send you marketing communications about new collections, promotions, and brand updates. You can unsubscribe at any time using the link in any email.
We use analytics data to understand how visitors use our website, improve our product offerings, optimize the shopping experience, and ensure site security and performance.
We share information with trusted third-party service providers who assist us in operating our business. These include Shopify (e-commerce platform and payment processing), Vercel (website hosting and analytics), and shipping carriers for order delivery. These providers are contractually obligated to protect your information.
We may disclose your information when required by law, to comply with legal processes, to protect our rights, or in connection with a business transfer such as a merger or acquisition.
Versali does not sell, rent, or trade your personal information to third parties for their marketing purposes.
We obtain your consent when you provide personal information for a specific purpose, such as placing an order or subscribing to our newsletter. For marketing communications, we use opt-in consent. You may withdraw your consent at any time by contacting us or using the unsubscribe mechanism provided.
In certain circumstances, your consent may be implied, such as when you voluntarily provide information in the course of a commercial transaction or ongoing business relationship.
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmission, secure payment processing through Shopify, access controls limiting employee access to personal data, and regular security assessments of our systems.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or as required to support our business operations. Order records are retained for accounting and tax compliance purposes.
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. We will respond to access requests within 30 days.
You may withdraw your consent for the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. We will inform you of the implications of withdrawing consent.
If you have concerns about how we handle your personal information, you may contact our Privacy Officer or file a complaint with the Office of the Privacy Commissioner of Canada.
Our online store is hosted on Shopify. They provide us with the e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Shopify’s privacy policy governs their handling of your data.
Our website is hosted on Vercel, which provides hosting and analytics services. Vercel may collect anonymized usage data to help us understand website performance. Vercel’s privacy policy governs their practices.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer.